Frequently Asked Questions

Clear answers.
Only what we can prove.

What paperboy does today, what depends on your address, and what you see before paying.

Ordering

What is paperboy?

paperboy turns a digital document into a print order. Upload a PDF, choose the print settings, enter an address, and review the fulfilment, price, and timing available before you pay.

How does an order work?
  1. Upload one or more PDF files.
  2. Choose the print settings you need.
  3. Enter the pickup or delivery address.
  4. Review the available provider or postal route, total price, and timing.
  5. Pay only after those details are shown, then track the accepted order in your account.
Where is Paperboy available?

Paid ordering opens market by market. Availability also depends on the exact address, document, print settings, provider capacity, and delivery coverage. The order flow is the source of truth: if Paperboy cannot produce a valid option, it will not offer checkout.

Do I need an account?

Yes. An account is required to place and track orders, receive operational updates, and keep your order history connected to you.

Documents and print options

Which file formats can I order?

The standard order flow accepts PDF files. Preparing a PDF first gives providers a stable file with predictable pages and layout.

Can I upload multiple documents?

Yes. You can add multiple PDFs and configure each document. The order flow will show whether the combined job can be fulfilled before payment.

Which sizes, colours, papers, and finishing options are available?

Options depend on the providers and fulfilment routes available for your order. The interface shows only the choices that can be quoted for the job; it does not promise that every format or finish is available everywhere.

What if my project is unusual or needs a custom quote?

Use the custom print project route for work such as specialist finishing, unusual materials, signage, merchandise, or larger production runs. A brief sends the project for human review. Price and availability are confirmed after review.

Price and fulfilment

How much does it cost?

There is no honest universal per-page price. The total depends on the document, settings, provider, destination, and delivery method. Paperboy shows the complete available quote before payment.

Which delivery methods are available, and how long do they take?

Depending on the order and address, Paperboy may show pickup, courier, or postal fulfilment. The methods, price, and timing shown in checkout are specific to that order. A courier or postal profile elsewhere on the site is not a guarantee of checkout availability.

When am I charged?

You are charged only when you confirm an available checkout quote. Uploading files or reviewing an option does not by itself create a paid production job.

Can I cancel?

Open the order in your account to see the cancellation action available for its current state. Once production or external fulfilment has started, cancellation or a full refund may no longer be possible.

Security and tracking

How are my documents protected?

Order files are encrypted in your browser before upload using AES-256-GCM with a wrapped key. Access to a production artifact is restricted to the assigned provider and relevant job states. Retention and other data handling are governed by Paperboy's privacy and operational policies.

Where can I track an order?

Your account shows the current order status and recorded fulfilment events. Available email or in-app updates support that record; the order detail page remains the source of truth.

Print providers

Does a shop in the public directory receive Paperboy jobs?

Not necessarily. The directory contains public business listings and is useful for discovery and directions. It does not confirm a Paperboy partnership, live capacity, price, or ordering availability.

How can a print shop or home node join?

Start through the provider application. Paperboy supports home nodes, local print shops, and larger production networks, but setup and review must be completed before live work is enabled.

Still have questions?

Start an order to check an address, or read how Paperboy works.