Help Center
Frequently asked questions
How do I place an order?
Tap the 'Print' tab, select your file, choose delivery options, and complete checkout. Your order will be assigned to a nearby print shop.
What file types are supported?
You can choose a PDF, image, or plain-text file. Paperboy prepares supported non-PDF files for printing and shows the result before checkout.
How long does delivery take?
The available delivery methods and estimated arrival are shown before you pay. Timing depends on your address, provider availability, and the selected courier or postal service.
Can I cancel my order?
You can cancel during the grace period (shown on your order). Once printing begins, cancellation may not be possible. Contact support for help.
How do I track my order?
Open the order details to see the latest confirmed status. Paperboy adds print and delivery updates as they arrive, including a courier tracking link when one is available.
What if there's a problem with my print?
Report the problem from the order or contact support and include clear photos. We will review it against the order and explain the available remedy.
How do I save addresses?
Go to Settings > Addresses to add and manage delivery locations. Saved addresses speed up checkout.
Is my data secure?
Files are encrypted in transit and at rest. A print provider can access a file only for an assigned job, and document retention follows Paperboy's privacy and legal requirements.
How do payments work?
Checkout shows the payment methods available for your device and region, plus the complete price before confirmation. A receipt is issued after a successful payment.
Can I use paperboy for business?
You can place business print orders through the normal flow. Contact support to confirm whether invoicing, team access, or a volume arrangement is available for your account.
Send Support Request
Tell us what happened and we'll follow up by email.